It also has various tables stocked with toys kids can play with, and spaces for special activities. The Herald Square location is the largest of the shops, at 14,000 square feet, and has photo-opp features like a New York City taxi with a Geoffrey statue as a passenger, and a replica of the Macy’s Thanksgiving parade made out of Legos. The Herald Square Toys R Us is one of 11 flagship toy shops at Macy’s stores.

Gennette has said repeatedly since embarking on the Toys R Us partnership that Macy’s believes that although a lot of toy sales shifted to the big three toy sellers - Walmart WMT, Target, and Amazon AMZN - after the demise of the old Toys R Us, that there still is a billion dollar’s worth of toy opportunity up for grabs. James Zahn, editor-in-chief of The Toy Book, said he has been hearing that the stores that opened the new toy departments earlier are already seeing a lift in sales in adjacent departments, such as kids clothing. While the official launch of the in-store shops didn’t take place until last week, Macy’s has been setting up the toy displays for several months, and the cross-shopping boost also appears to be occurring in stores in the same way it has been happening online. In the first quarter of 2022, 87% of toy customers also cross-shopped other Macy’s categories. In the fourth quarter of 2021, 25% of Macy’s online customers who bought toys under the Toys R Us partnership were new to the Macy’s site. (Photo by Eugene Gologursky/Getty Images for Macy's, Inc.) Getty Images Phone is available Mon-Fri 10-5 and Sat 10-1 EST.Children playing with Play Doh at the grand opening of the Toys R Us shop at Macy's Herald Square. Please remember it can take some time for your bank or credit card company to process and post the refund.įeel free to email us for questions regarding returns at We are also available by phone at 1-88. Original shipping costs are refunded only if there are damages or other issues as described in the 'Damages and issues' section above. Refunds will include the original purchase price and tax. Once approved, you’ll be automatically refunded on your original payment method. We will notify you once we’ve received and inspected your return. Will would be happy to make an exchange for you instead of a refund if the item is in stock. Unfortunately, we cannot accept returns on worn clothing, products that have had the packaging opened, donations or gift cards. Please inspect your order upon reception and contact us or start a return in the Return Portal if the item is defective, damaged, or if you receive the wrong item or if the item is misrepresented in the ad in some way. We inspect all shipments for accuracy and all items for damage prior to shipment. Items sent back to us without first submitting a return through the Return Portal or contacting us will not be accepted.

If you plan to provide the label, please send by trackable carriers and email the tracking number to us. We’ll send you instructions on how to return your item. To start a return, you can go to our self-service Return Portal Here or contact us at Let us know your order number and the item you would like to return. To be eligible for a return, your item must be in the same condition that you received it, complete, unworn or unused, with tags, and in its original sealed packaging (if applicable). If you need to return an item to us, you have 30 days from receipt of your order to ship the item back for a refund or replacement (subject to product availability). We hope you are always satisfied with products purchased at and we are committed to your happiness! We understand if something may not be right with an order and we are always here to make it right. We are working to fix our return portal to allow for this in the future.

*** If you are returning multiples of the same item for exchange, please contact us at start a return.

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